Your time and finances are important resources to be respected.  My promise is to focus on your unique needs and strengths, financial resources, and in doing so tailor your treatment plan accordingly providing exceptional and affordable counseling.  

 

To keep care client focused and care driven; I have been selective with choosing which insurance companies to contract with.  I am currently considered "In Network" with:

  • Aetna

  • Blue Cross Blue Shield

  • Cigna

  • Healthgram

  • Magellan

  • Medicaid (No longer in network 2020)

  • Optum

  • United Healthcare

  • Many EAP Networks

*Accepting new clients.  Now is the time to get the help you deserve.  I am not in network with Medicare.

For those without an insurance benefit or who have special financial barriers I offer a sliding scale through Open Path Collaborative.  Please begin your scheduling steps via this link

 https://openpathcollective.org/clinicians/cindy-austin/

Otherwise services may be considered "out of network" for insurance claims and billing.  I am happy to provide you with a "super bill" to use with your insurance company for possible reimbursement as you as you request any portion of your benefit back from what was paid before your session. See below for tips for contacting your insurance provider to learn more about your mental health benefits.  I also offers the option of "Private Pay" for those who wish not to use any insurance benefit to include "out of network".  This option is detailed in the comparison chart attached below.  Click on learn more for a great resource "Insurance vs Private Pay"

Please contact your insurance provider to learn more about your benefits. Some important questions to ask include:

  • Do I have out of network mental health benefits?

  • What is my out of network deductible and has it been met?

  • What is the coverage amount per session?

  • How many sessions are covered per calendar year?

  • Is a primary care physician approval required?

  • How do I request reimbursement of fees I've paid directly to the mental health provider?  

  • Do any of my Out of Network sessions require prior approval?

  • Are there any restrictions for sessions that last over 45 minutes?

Please note:  to honor the therapeutic process and the scheduling needs of others any appointments that are not cancelled or rescheduled at least 24 hours in advance will be charged the missed session rate to the card on file.  Missed sessions are not reimbursed by your insurance and therefore are the responsible of the client in whole regardless of negotiated rate or copay.  

Session Rates:

For a current fee schedule for private pay please contact us directly.  Additionally, I offer scholarship slots for those who otherwise would be unable to afford child therapy services.  These slots are limited and require prior approval.

Contact Me

231 13th AVE PL NW, Hickory, NC  hello@seedsofhopepllc.com  |  Tel: 828.457.8597

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